Why heat waves are real emergencies
Triple-digit heat on the Kaw Valley is genuinely dangerous. When an AC dies during a Lawrence heat wave, indoor temperatures climb fast — hardest on kids, older family members, and pets. And failures here don’t keep business hours: capacitors fail at 8 p.m. on the hottest Saturday of the year, and hail arrives after dark. That’s why the line is answered by a person around the clock, every day of the year.
What an emergency visit costs
Emergency rates apply for nights, weekends, and holidays — and we tell you the exact diagnostic and trip charge on the phone before anyone rolls. No one learns the price from an invoice. Inside Lawrence and Eudora, typical response is 1 to 3 hours; the outlying townships run a bit longer depending on where the on-call truck is, and you’ll get an honest ETA, not a vague promise.
The same-night standard
The point of stocking the truck is that “emergency” shouldn’t mean “we’ll be back Tuesday with the part.” Most after-hours calls in Douglas County end with the system running — measured and verified — before the truck leaves. If it genuinely can’t be fixed that night, you’ll hear exactly why and exactly what happens next.